Location Troubleshooting — Experiences Unlocked Sweepstakes | The PMCF – The Princess Margaret Sweepstakes

Location Troubleshooting

LOCATION TROUBLESHOOTING

WHY DOES PMCFSWEEPSTAKES.CA NEED MY LOCATION?

The Experiences Unlocked Sweepstakes is open to residents of Ontario, Canada only. We use your device's location to confirm you are eligible to purchase entries at the time of your transaction. This is a one-time check at the point of purchase and your location data is not stored or used for any other purpose.

I SEE A PROMPT ASKING TO SHARE MY LOCATION. WHAT SHOULD I DO?

Click Allow when prompted. This permits the site to confirm your eligibility and complete your purchase. If you select Don't Allow, you will not be able to purchase entries.

I ACCIDENTALLY SELECTED "DON'T ALLOW." WHAT DO I DO?

Try reloading the page — this should trigger the location prompt again. If you previously selected "Never share," you will need to update your browser or device settings manually. See the instructions below for your device type.

I'M SEEING A MESSAGE THAT SAYS I MUST ALLOW MY BROWSER TO SHARE MY LOCATION.

Click OK to reload the page, then select Allow when the location prompt appears. In some browsers the button may say Close instead of OK — either will reload the page.

STEP-BY-STEP INSTRUCTIONS BY DEVICE

iPhone or iPad (Safari)

  1. Open the Settings app
  2. Tap Privacy & Security
  3. Tap Location Services and make sure it is turned On
  4. Scroll down and tap Safari Websites
  5. Set Allow Location Access to While Using the App

Using Chrome on iPhone instead? The same steps apply — look for Chrome in the Location Services list instead of Safari.

Android (Chrome)

Steps may vary slightly depending on your device and Android version.

  1. Open the Settings app
  2. Tap Location and make sure it is turned On
  3. Go back and tap Apps
  4. Tap Chrome
  5. Tap Permissions
  6. Make sure Location is set to Allow

Windows Desktop (Microsoft Edge)

First, check your Windows settings:

  1. Click the Start menu and open Settings
  2. Go to Privacy & Security > Location
  3. Make sure Allow apps to access your location is turned On
  4. Confirm Microsoft Edge is listed and permitted

If location is enabled in Windows but you're still having trouble:

  1. Open Microsoft Edge
  2. Click the three dots (...) in the top right corner and select Settings
  3. Go to Cookies and site permissions
  4. Find pmcfsweepstakes.ca and click Reset permissions
  5. Reload the page and click Allow when prompted for location

STILL HAVING TROUBLE?

Open a maps app on your device to confirm your location is being detected correctly. If your device cannot determine your location at all, location services may be disabled at the system level.

For further assistance contact us at sweeps@thepmcf.ca.